Some merchants were unable to view their full order list, dispatch admins were unable to search for orders by order number
What Happened
We made a system upgrade designed to improve performance and reliability as order volume continues to grow.
During the rollout, part of our system that powers the **orders table and search feature** in the Merchant App did not fully connect to the new system. This caused some screens to appear blank or searches to return no results, even though orders were still being created and delivered correctly.
What Was and Wasn’t Affected
Not affected:
- Orders were still being placed, assigned, and delivered normally - Dispatch and fleet operations continued to run
Affected:
- Viewing orders in the Merchant App - Searching for specific orders by order number in dispatch
What We Did
- Patched issue and resynced all data - Verified that order lists and search are now working correctly across platform - Added extra checks to prevent this from happening again during future upgrades
Current Status
Everything is now **fully operational**. Order viewing and search are working as expected.
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Going Forward
We’re adding additional testing steps for merchant-facing features before rolling out system changes, so upgrades improve performance without disrupting your day-to-day operations.
Posted Jan 29, 2026 - 22:35 UTC
Update
Functionality has been restored to the merchant app orders table.
Global search functionality in dispatch is partially degraded at the moment. The current workaround would be to go to the merchant’s page in dispatch and click the orders tab.
Posted Jan 29, 2026 - 19:37 UTC
Monitoring
We are currently experiencing degraded performance in the Merchant App and Dispatch view when viewing orders. Order ingestion and processing remain fully operational.
Our team is actively monitoring and implementing a fix. We will provide updates as progress is made.
Thank you for your patience.
Posted Jan 29, 2026 - 18:12 UTC
This incident affected: Dispatch Portal and Merchant App.